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Return & Refund Policy

At Zedarr, we are committed to providing you with high-quality products and a great customer experience. However, if something goes wrong with your order, here’s how we handle returns and refunds.

1. Return Policy

We accept return requests only in the following cases:

  • You received a damaged or defective product.
  • You received the wrong product (wrong design, wrong colour, or wrong item).

We do not accept returns for:

  • Custom-printed heat transfer stickers (as they are printed on order) unless damaged or incorrect.
  • Opened or used vinyl rolls.
  • Equipment or accessories that show signs of use.
  • Clearance or sale items.

Important: You must initiate the return request within 48 hours of receiving your order. Requests beyond this window will not be accepted.

2. How to Request a Return

To initiate a return:

  1. Email us at support@zedarr.com or WhatsApp at +916281705931 within 48 hours of receiving your order.
  2. Provide:
    • Your order number.
    • Clear photos of the product and its packaging showing the issue.

Once your request is verified, we will guide you through the return process.

3. Return Shipping

  • If the return is due to an error on our part (wrong or defective product), we will arrange for return shipping or reimburse your shipping costs.
  • If the return is for any other reason (only applicable in accepted cases), the customer is responsible for return shipping.

Products must be returned in their original condition and packaging.

4. Refund Policy

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days of approval.
  • The refund will be made to your original method of payment (Credit Card, UPI, Net Banking, etc.).

Please Note:

  • Shipping charges are non-refundable unless the return is due to our error.
  • In the case of partial returns or returns from combo offers, refund amount will be adjusted accordingly.

5. Exchanges

We do not offer direct exchanges. If you need a replacement for a defective or incorrect item, you must initiate a return first. Once processed, you can place a new order.

6. Cancellations

  • Orders can only be cancelled before they are processed for printing or shipping.
  • Once your order is processed or dispatched, it cannot be cancelled.

7. Non-Returnable Items (No Exceptions)

  • Ready-to-print custom heat transfer stickers.
  • Opened or used vinyl rolls.
  • Clearance or sale items.
  • Any product showing signs of use or tampering.

8. Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

Email: support@zedarr.com
Phone/WhatsApp: +91 6281705931
Operating Hours: Monday to Friday 9AM to 6PM

FAQ's

Ready-to-print heat transfers are pre-designed and pre-cut transfer stickers with a transparent plastic backing. They can be easily applied to fabrics like T-shirts, hoodies, and tote bags using a heat press.

Unlike regular vinyl rolls, which require cutting and weeding, ready-to-print heat transfers are pre-made and ready for direct application, saving time and effort.

Ready-to-print heat transfers work best on cotton, polyester, and poly-cotton blend fabrics. Some designs may also work on other materials—check the specific product details for compatibility.

  1. Place the transfer on the desired fabric surface.
  2. Apply heat using a heat press at the recommended temperature and pressure.
  3. Let it cool slightly and peel off the transparent plastic backing to reveal the design.

A heat press is recommended for the best results. While an iron can be used for some transfers, it may not provide the consistent heat and pressure required for professional-quality application.

Yes, our heat transfers are designed to withstand regular washing and wear, maintaining their vibrancy and quality over time.

Absolutely! Zedarr offers customization options where you can provide your designs, and we’ll create ready-to-print transfers tailored to your needs.

The application process is similar to regular transfers but may require slight adjustments in temperature or pressure. Specific instructions are included with each specialty transfer.

  • Time-Saving: No cutting or weeding required.
  • High Quality: Consistent and professional results every time.
  • Cost-Effective: Reduce labor and equipment costs.
  • Scalable: Easy to handle bulk orders.

Yes, Zedarr provides bulk ordering options with competitive pricing for businesses and entrepreneurs.

Not at all! Since the transfers are ready-to-print, you can create customized products without any design experience.

Our ready-to-print transfers are designed with eco-conscious practices in mind, ensuring minimal waste and high efficiency in customization.

We typically ship orders within 3-5 business days, depending on the quantity and customization requirements.

Of course! Ready-to-print transfers are perfect for personal projects, from unique gifts to creating custom designs for events.

Know About Us

Zedarr is one of the India's leading clothing manufacturers & Mediator, at the forefront of concept design, prototyping and full scale production. We manufacture and deliver fully custom clothing to startups, SME’s and established fashion brands. With experience in helping to grow brands from an idea to a profitable reality, from our central Hyderabad HQ, we are able to stay on top of the latest trends in the world of fashion.

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