1. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Custom or bulk orders may require additional processing time — we will notify you accordingly.
2. Shipping Partners
- We use trusted courier partners such as DTDC, Delhivery, Blue Dart, India Post, and others based on delivery location and service availability.
- We also offer express shipping options at an extra cost.
3. Delivery Time
- Metro Cities: 2–5 business days
- Non-Metro Cities & Rural Areas: 4–8 business days
- These are estimated times and actual delivery may vary due to courier operations.
4. Shipping Charges
- Shipping charges are calculated based on order size, weight, and destination.
- Exact shipping cost will be displayed at checkout.
- Free shipping may be available on certain promotional orders — if applicable, it will be mentioned on the product or checkout page.
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.
6. International Shipping
- At present, we are not offering international shipping. Orders can only be shipped within India.
7. Damaged or Lost Packages
- If you receive a damaged package, please contact us within 48 hours with photos of the outer package and product.
- We will investigate with the courier and arrange a replacement or refund as appropriate.
- For lost packages, we will coordinate with the courier partner to resolve the issue — this process may take 7–10 working days.
8. Address Accuracy
- Please ensure your shipping address, pin code, and contact details are correct.
- We are not responsible for delays or losses caused due to incorrect or incomplete shipping information provided by the buyer.
9. Contact
For any questions regarding your shipment, please contact us at:
support@zedarr.com or WhatsApp: +91 6281705931
If you want, I can also write a Returns & Refunds Policy to complement this (you should have both on your website footer for trust).